ANSWER:

We have a standard 24-48 hour processing time prior to the shipment of all orders although most orders received before 3 PM Eastern Standard Time are shipped the same day.

This processing timeframe is subject to change due to sales or holidays.

Please review our shipping methods to receive an estimated timeframe of received your package.

******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS OR HOLIDAYS******

 ****NO EXCEPTIONS will be made for Next Day orders. All orders for that selected method will need to be placed before 12 pm Eastern Standard Time!!!

INTERNATIONAL ORDERS: There is a possible Customs fee that can be requested by the postal service upon delivery/receipt of the package. Thrilling Hair Inc. is not at liberty to calculate or charge customer as we have no control over the fees required outside of regular shipping fees. Please contact your local postal service for further details.

ANSWER:  Co-washing simply means conditioner washing. It is a key task in extending the life of your extensions and keeping them healthy. We recommend a co-wash once a week with THRILLING HAIR OXY OIL moisturizing conditioner to ensure your hair gets the nutrients and moisture it needs. When you first receive your extensions it is important to co-wash the hair as it has been through TH employee’s hands, manufacturers’ hands, packaging, etc.

ANSWER:  Minimally, no hair is absolutely perfect (Any company who states this phrase, as a sales pitch is not being honest. Thrilling Hair is an honest supplier). We have reinforced machine wefting, to minimize shedding to nearly none. You may see a few strands here or there, but nothing troubling. The most effective way to avoid shedding is by sealing the wefts.

ANSWER:  Any chemical processes should be done by a professional or at least consulted by one. This purchase is an investment for you and chemically altering the hair can possibly damage it. Though our virgin hair extensions can handle a coloring process very well, please be cautious. Once the hair is chemically altered incorrectly, the cuticle can become damaged and overexposed causing fraying, breakage, dryness, and tangling. This, in turn, will affect the overall look and feel of your hair. Chemical damage has no reverse button.

ANSWER:  Your new virgin hair extensions can be treated as if it is your own hair. You are able to use a thermal (hot) tool to straighten, curl, crimp, etc. Keep in mind the hair does not have all the nutrients that a strand growing from your scalp will. Heat damage can cause breakage and dryness. Therefore, it is imperative that you use a heat-protecting product, always co-wash your hair, and protect it during sleep hours.

ANSWER:  Each texture must be measured differently. The Brazilian hair extensions should be measured to the fall of the hair. Start 0 at the weft and measure to the ends of the bundle. The Brazilian Wavy and Brazilian Curly hair extensions must be measured by pulling the hair straight. Again, start 0 at the weft; pull the hair straight from the ends, and the length will be at the tips of the hair. Each bundle will not measure exactly when it is still wrapped in its band, as tension can affect the fall of each strand.

ANSWER:  Remy hair is considered to be the finest quality of human hair. The term “Remy” means all the hair cuticles are healthy, intact, and flow in the same direction from the root to the tip. The cuticle is the outer layer of the hair strand and the structure is similar to the overlapping of shingles on a rooftop. Remy hair is typically collected directly from a woman’s head, and as it is cut it is held in a ponytail to ensure no hair strands fall to the floor. Remy hair will also last longer than non-Remy hair. Therefore, it can be reused, flat ironed, and colored.

ANSWER:  Virgin Hair is hair that is in its natural state. No chemical changes, no color, has not been processed, and all cuticles* are intact.

ANSWER:  We recommend that our clients have a weave retouch every 2-3 weeks. If you want to wash it at home we recommend using our THRILLING HAIR sulfate free shampoo and conditioner. Wash your hair by running your hands down the hair not scrubbing. Also, invest in a hood dryer to sit under in order for the braids underneath to dry. If your braids are not dry it can cause a number of issues for you and your hair.

ANSWER:   We recommend having your weave taken out by a professional, but if not please have a friend or relative do it for you. You won’t be able to take your weave out properly without cutting out some of your hair.

ANSWER:  For anything shorter than 14 inches (2-3 is fine), 16-24 inches (3-4), 26 inches or longer (4-5 depending on length, curl pattern etc)

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